About

This call center software provides a modern solution for managing inbound and outbound calls. It gives you the ability to monitor all calls in real-time and automatically records every call for quality analysis. Its advanced analytics feature tracks all customer interactions and extracts insights. In addition, its cross-platform reporting tool collects all interaction data and generates an effective report. Using its customized dashboard, you can deliver instant feedback to your agents by monitoring their calls.

Key Features

✓ Outbound Call Center
✓ Inbound Call Center
✓ Concurrency Support
✓ Queue Management (Calls)
✓ IVR Support
✓ Auto Call Recording
✓ Call Monitoring
✓ Live Chat
✓ Progressive Dialer
✓ Predictive Dialer

Screenshots

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Pricing

Calabrio ONE

USD0

Call recording
Quality management
Workforce Management
Calabrio Analytics
Data Management
Call recording
Quality management
Workforce Management
Calabrio Analytics
Data Management

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User Reviews + Write a Review

"Not Recommended"

What do you like best? Calabro One allows you to color code the different schedule items. What do you dislike? The functions that were promised by the sales crew were not present in the actual product. We have had more down time from our...

AI

Administrator in Financial Services

"Not Recommended"

What do you like best? Calabro One allows you to color code the different schedule items. What do you dislike? The functions that were promised by the sales crew were not present in the actual product. We have had more down time from ...

★★★☆☆

Calabrio's Strengths greatest Strengths and Weaknesses

What do you like best? Calabrio's greatest strength is that it is a system that you can learn to use in a short amount of time. What do you dislike? I do not like that Calabrio's workforce management software does not have alot of power options ...

★★★☆☆

"good for small businesses"

What do you like best? It organized agents schedules better than an excel sheet. What do you dislike? It keeps crashing when there are too many people working in the system. What business problems are you solving with the product? What benefit...

★★★☆☆

"Great Advocate"

What do you like best? We have been using Calabrio products for less that a year. At the C3 conference, I met Sheldin and he has been an amazing advocate to lead us to the right resources to get us on the correct path. What do you dislike? It has...

Read All 69 Reviews

Frequently Asked Questions

How much does Calabrio One cost? ▼

Calabrio One offers 1 pricing plan(s):

Calabrio ONE — USD0.00

What is Calabrio One used for? ▼

Calabrio One is a Call Center Software solution. Top features include:

Outbound Call Center
Inbound Call Center
Concurrency Support
Queue Management (Calls)
IVR Support

Does Calabrio One offer a free trial? ▼

Calabrio One does not currently offer a free trial.

What support does Calabrio One provide? ▼

Calabrio One provides Phone support.

Is Calabrio One cloud-based or on-premise? ▼

Calabrio One is Cloud Hosted software.

What training resources does Calabrio One offer? ▼

Calabrio One provides Help Guides,Blogs for training.