Connect First

By Connect First

★ 4.4 · 21 reviews Call Center Software Onetime(Perpetual License)

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About

Connect First is a cloud-based call center administration solution that users can access using a web browser. All inbound and outbound call center activities can be managed with this software. Connect First provides pertinent scripts and caller information to agents, allowing them to handle calls efficiently. Customizable scripts aid agents in efficiently answering queries and enhancing customer satisfaction. Outbound solutions from Connect First assist users produce appropriate leads for contacting agents, allowing them to work more efficiently. By sending calls to numerous contact centers as well as home-based agents, Connect First's proprietary cloud routing technology maximizes resource utilization and manages growing call volumes. The reporting feature of the software has a drag-and-drop interface and can generate hourly, daily, and monthly reports. Users can drag and drop a feature into the dashboard to see the charts associated with it. Agents, supervisors, and managers can create reports and display up to three at a time on a single dashboard. Agent call logs, leads converted,

Key Features

✓ Outbound Call Center
✓ Inbound Call Center
✓ Concurrency Support
✓ Queue Management (Calls)
✓ IVR Support
✓ Auto Call Recording
✓ Call Monitoring
✓ Live Chat
✓ Progressive Dialer
✓ Predictive Dialer

Screenshots

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Pricing

Connect First

USD0

Campaign Management
Escalation Management
Inbound Call Center
Outbound Call Center
Predictive Dialer
Queue Management
Real-time Chat
Campaign Management
Escalation Management
Inbound Call Center
Outbound Call Center
Predictive Dialer
Queue Management
Real-time Chat

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User Reviews + Write a Review

★★☆☆☆

"Working to make it better"

What do you like best? Easily accessible and mediocre quality. Used daily. What do you dislike? Poor quality on calls.frequently logging out and in due to poor call quality. What business problems are you solving with the product? What benefit...

★★★☆☆

"Connect First"

What do you like best? It was great when creating the IVR path to control the call queue for the agents and be more efficient in the call flow. What do you dislike? There were too many steps to achieve any given task that we needed to get done us...

★★★☆☆

"Not being able to seamlessly transition between campaigns. I have to log all the way out every time."

What do you like best? I do like how the system looks and it is mostly easy to navigate. What do you dislike? I dislike how the outbound calling is set up. I also do not like that there is not a call history. Recommendations to others conside...

★★★★☆

"Great Product!"

What do you like best? Connect First is easy to set up and the customer service teams is awesome! What do you dislike? The reporting features are limited but they have just released a new reporting studio feature to solve this. I have not used it...

★★★★☆

"Customer service goes a long way"

What do you like best? Connect First is supported by a quality team of customer service professionals, who have taken the time to help resolve each issue I have come across. What do you dislike? Transitioning from the previous report delivery se...

Read All 21 Reviews

Frequently Asked Questions

How much does Connect First cost? ▼

Connect First offers 1 pricing plan(s):

Connect First — USD0.00

What is Connect First used for? ▼

Connect First is a Call Center Software solution. Top features include:

Outbound Call Center
Inbound Call Center
Concurrency Support
Queue Management (Calls)
IVR Support

Does Connect First offer a free trial? ▼

Connect First does not currently offer a free trial.

What support does Connect First provide? ▼

Connect First provides Phone,Business Hours,Online (Ticket) support.

Is Connect First cloud-based or on-premise? ▼

Connect First is Cloud Hosted software.

What training resources does Connect First offer? ▼

Connect First provides Help Guides,Blogs for training.

Company Connect First

HQ Colorado,

Starting price Free

Deployment Cloud Hosted

Languages English

Free Trial Not Available