contactSPACE
By contactSPACE
Call Center Software
Onetime(Perpetual License)
About
contactSPACE is an automatic and efficient contact centre software that comes with a plethora of innovative features. With this software, you can keep each and every call customized and on-message. Moreover, you can make the most-suitable contact at a precise time so that you get the best results with more conversations and fewer efforts.
If you are not satisfied with the default interface then this software allows you to take control, and generate the best agent interface that you desire; thanks to the drag-and-drop visual editor.
contactSPACE also comes with robust contact strategies as you can use post-call surveys, easily-customisable IVRs, diallers, call queues, and professional routing to produce a smooth experience to the consumers in your contact centre.
In addition to that, you can use phone payments that are PCI-compliant, halting the recording at the time of transmission while managing the communication via the process.
Key Features
- ✓ Outbound Call Center
- ✓ Inbound Call Center
- ✓ Concurrency Support
- ✓ Queue Management (Calls)
- ✓ IVR Support
- ✓ Auto Call Recording
- ✓ Call Monitoring
- ✓ Live Chat
- ✓ Progressive Dialer
- ✓ Predictive Dialer
Screenshots
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Pricing
Silver
USD105/User/Month
- Initiatives : 10
- WebRTC phones
- Helpdesk support
- Call recording
- Interface editor
- CallGuides®
- Voice analytics**
- Full reporting module
- Agent dashboards
- Monitoring dashboards
- Preview dialler
- Initiatives : 10
- WebRTC phones
- Helpdesk support
- Call recording
- Interface editor
- CallGuides®
- Voice analytics**
- Full reporting module
- Agent dashboards
- Monitoring dashboards
- Preview dialler
Gold
USD139/User/Month
- Initiatives : Unlimited
- Includes features of Silver plan
- plus
- Inbound
- Outcome-driven templated SMS/email**
- Progressive dialler
- Initiatives : Unlimited
- Includes features of Silver plan
- plus
- Inbound
- Outcome-driven templated SMS/email**
- Progressive dialler
Platinum
USD175/User/Month
- Includes features of Gold plan
- plus
- CRM integration
- Master database
- Access to contactSPACE API
- Live chat
- Pre-connect status analyzer
- Answering machine detection
- Predictive dialler
- Includes features of Gold plan
- plus
- CRM integration
- Master database
- Access to contactSPACE API
- Live chat
- Pre-connect status analyzer
- Answering machine detection
- Predictive dialler
Diamond
USD239/User/Month
- Includes features of Platinum plan
- plus
- Call-time optimization
- Real-time DNC checker
- Quality assurance
- Pulse performance analytics
- Extended inbound
- playspace
- Intellicast®
- Includes features of Platinum plan
- plus
- Call-time optimization
- Real-time DNC checker
- Quality assurance
- Pulse performance analytics
- Extended inbound
- playspace
- Intellicast®
User Reviews
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Frequently Asked Questions
How much does contactSPACE cost?
▼
contactSPACE offers 4 pricing plan(s):
- Silver — USD105.00 /User/Month
- Gold — USD139.00 /User/Month
- Platinum — USD175.00 /User/Month
- Diamond — USD239.00 /User/Month
What is contactSPACE used for?
▼
contactSPACE is a Call Center Software solution. Top features include:
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
Does contactSPACE offer a free trial?
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contactSPACE does not currently offer a free trial.
What support does contactSPACE provide?
▼
contactSPACE provides Phone,Business Hours,Online (Ticket) support.
Is contactSPACE cloud-based or on-premise?
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contactSPACE is Cloud Hosted software.
What training resources does contactSPACE offer?
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contactSPACE provides Help Guides,Blogs,Video Guides for training.
