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Exotel

Exotel

Intelligent Conversation Quality Analysis For Superior Performance

4.5  ·  2 reviews Call Center Software Onetime(Perpetual License)
About
What is Exotel? Exotel is a leading customer engagement platform that combines CCaaS (Cloud Contact Center), CPaaS (Communication Platform), and conversational AI. It helps businesses manage customer interactions across voice, SMS, and digital channels, turning conversations into seamless and personalized customer journeys.

Why Choose Exotel?

Choose Exotel for its reliable cloud communication solutions, automation capabilities, and seamless customer engagement features. It is ideal for businesses that want to manage calls, messages, and customer interactions efficiently. Exotel ensures secure, scalable, and streamlined communication while reducing manual effort.

Benefits of Exotel

  • Automates customer communication across voice, SMS, and APIs.
  • Enables quick setup of cloud contact center solutions.
  • Provides real-time analytics and reporting.
  • Integrates with CRM, support tools, and business applications.
  • Supports scalable communication for growing businesses.
  • Offers flexible and customizable pricing plans.
  • Improves customer experience with faster response times.
  • Helps manage inbound and outbound communication efficiently.

How to Use Exotel

  • Sign up and create your business account.
  • Configure communication channels like voice, SMS, or APIs.
  • Set up call flows and automation based on your needs.
  • Integrate with CRM or helpdesk tools for better workflow.
  • Monitor performance using dashboards and reports.

Features of Exotel

  • Cloud-based contact center (CCaaS).
  • Communication APIs (CPaaS).
  • Conversational AI and automation tools.
  • Real-time analytics and reporting dashboard.
  • Easy integration with third-party applications.
  • Multi-channel communication (voice, SMS, etc.).
  • Scalable infrastructure for businesses of all sizes.
  • Mobile and web-based access.

Exotel Demo

Want to see how Exotel works? Request a demo to explore its intuitive dashboard, automation tools, and communication features. Understand how Exotel can transform your customer engagement experience.

Exotel Pricing

Looking for Exotel pricing? Plans vary based on usage, features, and business requirements. Contact providers like Techimply to get detailed pricing, plan comparisons, and the latest offers tailored to your needs.

Key Features
  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
Screenshots
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Exotel screenshot 2
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Pricing
Dabbler
INR9,999
  • 5 Months validity
  • ₹ 4
  • 999 Rental
  • 5
  • 000 Credits
  • 1 Exotel Phone
  • 3 Agents
  • Unlimited Channels
  • Multilevel IVR
Contact Sales
Influencer
INR49,449
  • 11 Months validity
  • 10
  • 499 Rental
  • 39
  • 000 Credits
  • 10 Exotel Phone
  • Unlimited Agents
  • Unlimited Channels
  • Multilevel IVR
Contact Sales
User Reviews + Write a Review
SK
sujeet k
★★★★☆
"Great cloud telephony services"

What do you like best? we can use many services like Smart IVR ,conference Management,CRM integration and the best thing is cloud telephony services What do you dislike? Till now every thing is smooth for me call are landing very ...

SV
Sreejith Vignesh B
★★★★★
"Best Call Tracking Software "

What do you like best? Exotel helps you build a reliable connection with your customers over voice & SMS. It is a re-imaging enterprise communication It is good for call tracking and also to follow up with the customers. What do you dislik...

Frequently Asked Questions
How much does Exotel cost?

Exotel offers 3 pricing plan(s):

  • Dabbler — INR9999.00
  • Believer — INR19919.00
  • Influencer — INR49449.00
What is Exotel used for?

Exotel is a Call Center Software solution. Top features include:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Queue Management (Calls)
  • IVR Support
Does Exotel offer a free trial?

Yes, Exotel offers a 0-day free trial.

What support does Exotel provide?

Exotel provides Phone support.

Is Exotel cloud-based or on-premise?

Exotel is Cloud Hosted software.

What training resources does Exotel offer?

Exotel provides Help Guides,Video Guides,Blogs for training.