Live Agent

LiveAgent’s standout features is its live chat, known for being the fastest in the market. It allows real-time communication with customers, improving engagement and conversions. Additionally, the built-in call center feature enables businesses to manage inbound and outbound calls, ensuring personalized support. LiveAgent also supports automation, reducing manual tasks like ticket assignments and responses. It includes a knowledge base feature, allowing customers to find answers to common questions independently. With its analytics and reporting tools, businesses can track performance and optimize their support operations. 

Key Features & Specifications

• Unified Inbox: Manages all customer interactions in a single dashboard.

• Hybrid Ticketing System: Tracks customer conversations across different channels.

• Live Chat: Offers real-time chat support with quick response times.

• Call Center Integration: Supports inbound/outbound calls with call recording and IVR.

• Automation Rules: Reduces manual work with task automation.

• Knowledge Base: Provides self-service options for customers.

• Social Media Integration: Connects with Facebook, Twitter, and Instagram.

• Reporting & Analytics: Tracks performance and customer interactions.

• Multi-Language Support: Caters to a global audience.

• Mobile App: Enables support agents to work on-the-go.