customer service software

Best Alternatives to Live Agent in 2026

50 top-rated alternatives ranked by similarity score, user rating & price — updated monthly

Showing 50 alternatives to Live Agent · Ranked by match score

1
Zendesk Support

Zendesk Support

By Zendesk Support

Yearly,Monthly Free trial Help Desk Software
4.3 rating · 657 reviews
Match 94%
2
Aircall

Aircall

AI-powered customer conversations made easy

Yearly,Monthly,Onetime(Perpetual License) Free trial Business Phone System
4.2 rating · 469 reviews
Match 87%
3
NiceJob

NiceJob

Easily get more reviews. Outrank local competition. Win more sales.

Yearly,Monthly,Onetime(Perpetual License) Free trial 360 Reviews Software
4.8 rating · 59 reviews
Match 82%
4
Freshservice

Freshservice

By Freshservice

Yearly,Monthly Free trial IT Service Management (ITSM) Software
4.6 rating · 847 reviews
Match 75%
5
Freshdesk

Freshdesk

By Freshdesk

Yearly,Monthly Free trial Customer Experience Management Software
4.0 rating · 401 reviews
Match 68%
6
dealfront

dealfront

Your fast-track to a high-quality pipeline

Transaction Sales Pipeline Management Software
Match 58%
7
Supportbench

Supportbench

The Support Platform for B2B Companies

Yearly,Monthly Knowledge Base Software
5.0 rating · 2 reviews
Match 58%
8
HubSpot

HubSpot

By HubSpot Service Hub

Yearly,Monthly Live Chat Software
4.5 rating · 202 reviews
Match 52%
9
LiveAgent

LiveAgent

By LiveAgent

Onetime(Perpetual License) Free trial Help Desk Software
4.6 rating · 816 reviews
Match 50%
10
ServiceNow

ServiceNow

PUT AI TO WORK FOR PEOPLE

Onetime(Perpetual License) customer service software
Match 50%
11
Hiver

Hiver

The AI-first customer service platform

Yearly,Monthly,Onetime(Perpetual License) Free trial Help Desk Software
4.7 rating · 330 reviews
Match 50%
12
Intercom

Intercom

The best AI Agent and AI-first Customer Service Platform

Onetime(Perpetual License) Live Chat Software
4.4 rating · 637 reviews
Match 50%
13
Gorgias

Gorgias

By Gorgias

Yearly,Monthly Free trial Help Desk Software
Match 50%
14
Help Scout

Help Scout

By Help Scout

Yearly,Monthly Free trial Help Desk Software
4.3 rating · 235 reviews
Match 50%
15
Sprout Social

Sprout Social

By Sprout Social

Yearly,Monthly Free trial Social Media Management Software
4.2 rating · 396 reviews
Match 50%
16
HappyFox

HappyFox

By HappyFox

Yearly,Monthly Free trial Help Desk Software
4.6 rating · 146 reviews
Match 50%
17
LiveChat

LiveChat

By LiveChat

Yearly,Monthly Free trial Live Chat Software
4.5 rating · 673 reviews
Match 50%
18
Tidio

Tidio

By Tidio

Yearly,Monthly,Onetime(Perpetual License) Free trial Help Desk Software
Match 50%
19
Bitrix24

Bitrix24

Bitrix24. Your ultimate workspace.

Yearly,Monthly,Onetime(Perpetual License) Free trial CRM Software
4.0 rating · 398 reviews
Match 50%
20
Front

Front

By Front

Onetime(Perpetual License) Help Desk Software
4.8 rating · 453 reviews
Match 50%
21
JIRA Service Management

JIRA Service Management

By Atlassian

Yearly,Monthly,Onetime(Perpetual License) Free trial SaaS Spend Management Software
Match 50%
22
Typeform

Typeform

By Typeform

Yearly,Monthly Free trial Online Form Builder Software
4.5 rating · 1020 reviews
Match 50%
23
Zoho Desk

Zoho Desk

Top Rated Customer Service Help Desk Software

Yearly,Monthly,Onetime(Perpetual License) Free trial Help Desk Software
4.4 rating · 1667 reviews
Match 50%
24
Salesforce Service Cloud

Salesforce Service Cloud

By Salesforce Service Cloud

Onetime(Perpetual License) Free trial Help Desk Software
4.7 rating · 20 reviews
Match 50%
25
Freshsales

Freshsales

Sell smarter and close deals faster

Yearly,Monthly Free trial CRM Software
4.6 rating · 425 reviews
Match 50%
26
ProProfs Help Desk

ProProfs Help Desk

By ProProfs Help Desk

Yearly,Monthly Free trial Help Desk Software
4.3 rating · 23 reviews
Match 50%
27
Salesforce

Salesforce

Win more deals with the world’s #1 CRM Platform

Onetime(Perpetual License) Free trial CRM Software
5.0 rating · 5 reviews
Match 50%
28
BoldDesk

BoldDesk

By BoldDesk

Yearly,Monthly Free trial Help Desk Software
Match 50%
29
Housecall Pro

Housecall Pro

Everything to run and grow your business

Yearly,Monthly Free trial Field Service Management Software
4.4 rating · 279 reviews
Match 50%
30
Viewabo

Viewabo

By Viewabo

Yearly,Monthly,Onetime(Perpetual License) Free trial Email Marketing Software For PC
Match 50%
31
Bookafy

Bookafy

By Bookafy

Yearly,Monthly Free trial Appointment Scheduling Software
4.2 rating · 35 reviews
Match 50%
32
Deskpro

Deskpro

By Deskpro

Yearly,Monthly Free trial Help Desk Software
1.8 rating · 4 reviews
Match 50%
33
Kayako

Kayako

By Kayako

Onetime(Perpetual License) Free trial Help Desk Software
3.9 rating · 196 reviews
Match 50%
34
Simplify360

Simplify360

By Simplify360

Onetime(Perpetual License) Free trial Chatbots Software
3.5 rating · 1 reviews
Match 50%
35
TeamSupport

TeamSupport

By TeamSupport

Onetime(Perpetual License) Help Desk Software
4.5 rating · 258 reviews
Match 50%
36
Freshdesk Customer Success

Freshdesk Customer Success

By Freshdesk Customer Success

Yearly,Monthly Customer Success Software
Match 50%
37
Exotel

Exotel

Intelligent Conversation Quality Analysis For Superior Performance

Onetime(Perpetual License) Free trial Call Center Software
4.5 rating · 2 reviews
Match 50%
38
Kapture CX

Kapture CX

Deliver Hyper-personalized CX with the Power of Vertical AI

Yearly,Monthly Free trial CRM Software
4.5 rating · 11 reviews
Match 50%
39
Acoustic Tealeaf

Acoustic Tealeaf

Give the experience customers need and expect

Yearly,Monthly,Transaction Customer Experience Management Software
Match 50%
40
AskNicely

AskNicely

Customer feedback without the hassle.

Yearly,Monthly Customer Feedback Software
Match 50%
41
SugarCRM

SugarCRM

What is SugarCRM?SugarCRM is a purchaser relationship management (CRM) software designed to help organizations streamline income, marketi...

Monthly Free trial CRM Software
Match 50%
42
Accounts Payable on Cloud

Accounts Payable on Cloud

Live Enterpr!se

Yearly Accounting Software
5.0 rating · 1 reviews
Match 50%
43
Manhattan Active Labor Management

Manhattan Active Labor Management

Agentic AI in Manhattan Solutions

Onetime(Perpetual License) Simulation Software
Match 50%
44
Oktopost

Oktopost

Social that's B2B to the core

Onetime(Perpetual License) Social Media Management Software
4.5 rating · 146 reviews
Match 50%
45
Outlet Trail

Outlet Trail

Fast-Moving Consumer Goods (FMCG) and manufacturing businesses to manage field sales teams efficiently

Yearly,Monthly,Transaction Salesforce Automation Software
Match 50%
46
DMS Trail

DMS Trail

designed to simplify order processing, sales tracking, and inventory management for Fast-Moving Consumer Goods (FMCG) businesses

Yearly,Monthly,Transaction Distribution Management Software
Match 50%
47
Five9

Five9

Agentic CX. Flexible Automation. Trusted Results.

Yearly,Monthly Cloud Contact Center Software
4.2 rating · 241 reviews
Match 50%
48
Hotjar

Hotjar

By Hotjar

Onetime(Perpetual License) Heat Map Software
4.1 rating · 339 reviews
Match 50%
49
Usersnap

Usersnap

By Usersnap

Yearly,Monthly Free trial Bug Tracking Software
4.4 rating · 32 reviews
Match 50%
50
Qualaroo

Qualaroo

By Qualaroo

Yearly,Monthly Free trial Survey/ User Feedback Software
4.2 rating · 38 reviews
Match 50%

Rankings updated July 2026 · Based on feature overlap, user ratings & pricing

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