Supportbench
The Support Platform for B2B Companies
Supportbench is built as an all-in-one customer support answer that integrates CRM abilities with AI-driven analytics to offer personalized customer service. The software is particularly beneficial for enterprises looking to automate repetitive assist duties while maintaining excessive purchaser engagement.
The platform includes multi-channel communication, sentiment analysis, SLA (Service Level Agreement) management, and automated workflows. Companies can use Supportbench to manipulate incoming tickets, track customer interactions, and implement self-carrier options through an information base.
One of the standout functions of Supportbench is its AI-powered intent detection, which facilitates and assists marketers in apprehending consumer desires more correctly. The software additionally consists of customizable reports and dashboards that provide actual-time analytics on customer queries, crew overall performance, and resolution instances.
SupportBench helps many industries, from IT help desks to e-trade and healthcare, by imparting tailored answers that enhance both agent productiveness and client experience. It also integrates with outside systems, making connecting with current commercial enterprise equipment like e-mail, chat, and CRM systems easier.
- ✓ List Management
- ✓ Customer Support
- ✓ Marketing Automation
- ✓ Lead Scoring
- ✓ Lead Nurturing
- ✓ Lead Management
- ✓ Knowledge Base
- ✓ Transfers
- ✓ Fixed Asset Management
- ✓ Live Chat
- ✓ Surveys & Feedback
- Intelligent Support AI
- Ticketing System
- Email Chat AI Bot APIs and more
- Internal and Customer Knowlege Base
- Customer Self-Service Portal
- APIs and more
- Reporting Engine
- KPI Scorecards
- CSAT / NPS / CES
- Survey Engine
- Free Onboarding and Training
- Sandbox
- White Labeling
- Advanced Permission
- Enterprise API
- Unlimited Custom Roles
- Default Personal Views
- Single Sign-On (SSO)
- Live Onboarding Training
- Dedicated Success Manager
- Access to Managed Services
What do you like best? Offers a great analytic tool where you get your customer requests and insights analyzed to fit best for action. affordable, its customer friendly in that its designed in way that makes customers comfortable while sharing thei...
What do you like best? Offers a great analytic tool where you get your customer requests and insights analyzed to fit best for action. affordable, its customer friendly in that its designed in way that makes customers comfortable while sharing their exp...
Supportbench offers 2 pricing plan(s):
- Professional — USD40.00 Agent / Month
- Enterprise — USD125.00 Agent / Month
Supportbench is a Knowledge Base Software solution. Top features include:
- List Management
- Customer Support
- Marketing Automation
- Lead Scoring
- Lead Nurturing
Supportbench does not currently offer a free trial.
Supportbench provides Phone,Email,Live Chat,Online (Ticket) support.
Supportbench is Cloud Hosted,Hybrid software.
Supportbench provides Help Guides,Video Guides,Blogs,Webinars for training.
