About
Microgenn Software Solutions has been incorporated in the year 2002 in India by a team of young dynamic professionals with a perfect blend of Technical, Marketing and Administration skills.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- ✓ Visitor Targeting
- ✓ Video Chat
- ✓ Transfers
- ✓ Shortcut Messages
- ✓ Offline Form
- ✓ Knowledge Database
- ✓ Co-Browsing
- ✓ Call Me Option
- ✓ Agent Scheduling
- ✓ Persistent Chat
- ✓ Contact Management
- ✓ Contact Management
- ✓ Lead Management
- ✓ Calendar Management
Pricing
Contact us to get detailed pricing as per your requirements.
User Reviews
+ Write a Review
No reviews yet. Be the first to review!
Frequently Asked Questions
What is Microgenn HMS used for?
▼
Microgenn HMS is a Call Center Software For Mac solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Microgenn HMS offer a free trial?
▼
Yes, Microgenn HMS offers a 14-day free trial.
What support does Microgenn HMS provide?
▼
Microgenn HMS provides Phone,Email support.
What training resources does Microgenn HMS offer?
▼
Microgenn HMS provides Blogs,Webinars,Infographics,Case Studies for training.
