Sharpen Pricing, Features & Reviews

About

Sharpen is a contact centre management platform that enables companies to create perfect customer experiences. The platform can be used to coach and develop agents and provide them with the needed autonomy and tools, so they can work at their best level. Further, companies can provide their agents with complete customer information that helps to make better decisions. Thus making every customer touchpoint more personal. Sharpen allows users to plan and implement interactions and workflows with their business partners who share the same goals, which also improves the chances of overall success. The platform lets users streamline their processes, cut overhead costs and eliminate on-premises hardware expenses. It also offers custom reports to individual companies containing detailed insights that help them to take the right actions and make informed decisions. Thus improving the overall experiences of both agents and customers. Furthermore, Sharpen is a HIPAA, ISO27001 and SOC 2 Type II compliant platform through which it offers exceptional data security and privacy to individual users.

Key Features

✓ Outbound Call Center
✓ Inbound Call Center
✓ Concurrency Support
✓ Queue Management (Calls)
✓ IVR Support
✓ Auto Call Recording
✓ Call Monitoring
✓ Live Chat
✓ Progressive Dialer
✓ Predictive Dialer

Screenshots

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Pricing

Sharpen Voice

USD5

Administrator Configuration
Financially Backed SLA’s
Support: Customer Care
Client Experience - Additional Charge
Telco - Additional Charge
Administrator Configuration
Financially Backed SLA’s
Support: Customer Care
Client Experience - Additional Charge
Telco - Additional Charge

Contact Sales

Sharpen Connect

USD15

Cloud-Native Platform
Security & Compliance
Administrator Configuration
Unified Communications
Financially Backed SLA’s
Development Tools
Support: Customer Care
Client Experience - Additional Charge
Telco - Additional Charg e
Cloud-Native Platform
Security & Compliance
Administrator Configuration
Unified Communications
Financially Backed SLA’s
Development Tools
Support: Customer Care
Client Experience - Additional Charge
Telco - Additional Charg e

Start Free Trial

Sharpen Empower

USD109

Cloud-Native Platform
Security & Compliance
Administrator Configuration
Unified Communications
Financially Backed SLA’s
Development Tools
Support: Customer Care
Client Experience - Additional Charge
Integrations
Analytics & Insights
Omni-Channel
Agent Desktop
Supervisor Interface
ACD
Sharpen Logic: IVR/IVA
Sharpen University: WFO/QA
Survey
Sharpen Tables
Actions: Automated Robotic Processes
Cadence: Outbound Campaign Manager - Additional Charge
Telco - Additional Charge
Cloud-Native Platform
Sec

Contact Sales

User Reviews + Write a Review

★☆☆☆☆

"Has a lot of growing to do."

What do you like best? Being able to route my calls through the online dashboard. What do you dislike? The softphone capabilities are extremely lacking. With our previous phone provider I used only a soft-phone through my computer but had to end ...

AI

Administrator in E-Learning

★☆☆☆☆

"Used to use Fuze, would prefer to switch back instead of Sharpen"

What do you like best? I think our support team likes this platform, but we are not enjoying it on the sales side. What do you dislike? We used to get around 20-30 inbound phone calls a week for our team. As well as 5 voicemails left du...

★☆☆☆☆

"Used to use Fuze, would prefer to switch back instead of Sharpen"

What do you like best? I think our support team likes this platform, but we are not enjoying it on the sales side. What do you dislike? We used to get around 20-30 inbound phone calls a week for our team. As well as 5 voicemails left during the ...

JS

Jesse S

★☆☆☆☆

"It's okay when it works"

What do you like best? In my opinion the only thing these guys have going for them is the flexibility of their platform. The web based softphone is really cool and the only reason they don't get a zero. What do you dislike? Latency on c...

★★★☆☆

"We Like Fathom Voice"

What do you like best? Friendly staff and supporting a local company What do you dislike? Not that I dislike things but would like to know more options I have with their services and would love to hear from them more often about new things. Re...

Read All 22 Reviews

Frequently Asked Questions

How much does Sharpen cost? ▼

Sharpen offers 3 pricing plan(s):

Sharpen Voice — USD5.00
Sharpen Connect — USD15.00
Sharpen Empower — USD109.00

What is Sharpen used for? ▼

Sharpen is a Call Center Software solution. Top features include:

Outbound Call Center
Inbound Call Center
Concurrency Support
Queue Management (Calls)
IVR Support

Does Sharpen offer a free trial? ▼

Sharpen does not currently offer a free trial.

What support does Sharpen provide? ▼

Sharpen provides Phone support.

Is Sharpen cloud-based or on-premise? ▼

Sharpen is Cloud Hosted software.

What training resources does Sharpen offer? ▼

Sharpen provides Help Guides,Blogs,Video Guides for training.