TalkDesk
By TalkDesk
- ✓ Outbound Call Center
- ✓ Inbound Call Center
- ✓ Concurrency Support
- ✓ Queue Management (Calls)
- ✓ IVR Support
- ✓ Auto Call Recording
- ✓ Call Monitoring
- ✓ Live Chat
- ✓ Progressive Dialer
- ✓ Predictive Dialer
- ACD
- IVR (Studio)
- Real-time dashboards (Live)
- Business Intelligence (Explore)
- Industry's deepest Salesforce integration
- 60+ out-of-the-box integrations
- 80+ AppConnect partners
- Mood Sentiment
- Guardian Standard
- Connections Standard
- AI Trainer
- Omnichannel
- Workforce Management
- Quality Management
- QM Assist
- Speech Analytics
- Virtual Agent
- Guide
- PCI Payment
- Local Presence
- Salesforce Smart SMS
- Proxy
- Screen Recording
- ACD
- IVR (Studio)
- Real-time dashboards (Live)
- Business Intelligence (Explore)
- Industry's de
- Includes features of CX Cloud Professional plan
- plus
- Mobile Agent (Android & iOS)
- Real-time & historical reporting APIs
- CSAT SMS Surveys
- Studio Functions
- Includes features of Add-ons
- Includes features of CX Cloud Professional plan
- plus
- Mobile Agent (Android & iOS)
- Real-time & historical reporting APIs
- CSAT SMS Surveys
- Studio Functions
- Includes features of Add-ons
- Includes features of CX Cloud Professional Plus plan
- plus
- 100% uptime SLA
- Custom report & dashboard creation
- All APIs
- Includes features of Add-ons
- Includes features of CX Cloud Professional Plus plan
- plus
- 100% uptime SLA
- Custom report & dashboard creation
- All APIs
- Includes features of Add-ons
What do you like best? Nothing, this platform is terrible for call management. What do you dislike? Calls are constantly dropping and if you are lucky to get a call the callers are often unable to hear you when you answer. There are also weird t...
What do you like best? There's nothing I really like about this company. What do you dislike? Sales person would say yes to everything you ask them. But wouldn't actually follow through. He also didn't disclose a charge when we specifically asked...
What do you like best? The voicemail drop is nice. Click to call functionality is pretty basic but works What do you dislike? Constant issues with audio quality and the other end being able to hear me. I have tested my bandwith and am connect via...
What do you like best? I guess in the small number of things that I can sift through to say I like is the fact that calls can actually be made from the application. But not much else. What do you dislike? I dislike the bugs. It seems ta...
What do you like best? The platform itself is outstanding. It has a great interface and reporting features. What do you dislike? Their customer support and care for the customer is non-existent. By the time they respond to a help reques...
TalkDesk offers 3 pricing plan(s):
- CX Cloud Professional — USD0.00
- CX Cloud Professional Plus — USD0.00
- CX Cloud Enterprise — USD0.00
TalkDesk is a Call Center Software solution. Top features include:
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
TalkDesk does not currently offer a free trial.
TalkDesk provides Phone,Online (Ticket) support.
TalkDesk is Cloud Hosted software.
TalkDesk provides Help Guides,Video Guides,Blogs for training.
