uContact
By uContact
- ✓ Outbound Call Center
- ✓ Inbound Call Center
- ✓ Concurrency Support
- ✓ Queue Management (Calls)
- ✓ IVR Support
- ✓ Auto Call Recording
- ✓ Call Monitoring
- ✓ Live Chat
- ✓ Progressive Dialer
- ✓ Predictive Dialer
- ACD
- Inbound
- Outbound
- Blended
- Dialers: Preview
- Progressive
- Power & Predictive
- IVR
- Sophisticated PBX
- Coaching
- Whispering & Barge in
- Real time monitoring
- CRM Lite
- ACD
- Inbound
- Outbound
- Blended
- Dialers: Preview
- Progressive
- Power & Predictive
- IVR
- Sophisticated PBX
- Coaching
- Whispering & Barge in
- Real time monitoring
- CRM Lite
- Include features of Classic plan
- plus
- Unified Inbox
- SMS
- Web Chat: with audio and video call
- Web Click to Call
- Web Call Back
- Multichannel recording
- Live Assistance
- Include features of Classic plan
- plus
- Unified Inbox
- SMS
- Web Chat: with audio and video call
- Web Click to Call
- Web Call Back
- Multichannel recording
- Live Assistance
- Includes features of Classic plan
- plus
- Gamification
- Customizable games
- Objectives by agent
- group and area
- Customizable measures and objectives
- Badges
- Daily game
- Rankings
- Dynamic queries
- Includes features of Classic plan
- plus
- Gamification
- Customizable games
- Objectives by agent
- group and area
- Customizable measures and objectives
- Badges
- Daily game
- Rankings
- Dynamic queries
- Includes feature of Play plan
- plus
- Includes feature of Play plan
- plus
- Includes features of Classic (Cloud) plan
- Includes features of Classic (Cloud) plan
- Includes features of Omni (Cloud) plan
- Includes features of Omni (Cloud) plan
- Includes features of Play (Cloud) plan
- Includes features of Play (Cloud) plan
- Includes features of Full (Cloud) plan
- Includes features of Full (Cloud) plan
What do you like best? Thanks to uContact we were able to increase dramatically our collection rate. It is super easy to use and offers all the possible dialers so you can choose the one that suits your campaigns best. uContact is prepared to m...
What do you like best? Thanks to uContact we were able to increase dramatically our collection rate. It is super easy to use and offers all the possible dialers so you can choose the one that suits your campaigns best. uContact is prepared to m...
What do you like best? Super efficient for supervising and managing your call center. They offer dashboards with real time data, recordings of every channel interaction, listen to calls, dialer monitoring with live feed, agents performance measurem...
What do you like best? Super efficient for supervising and managing your call center. They offer dashboards with real time data, recordings of every channel interaction, listen to calls, dialer monitoring with live feed, agents performance measurem...
What do you like best? After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it’s extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and e...
uContact offers 8 pricing plan(s):
- Classic (Cloud) — USD50.00 /User/Month
- Omni (Cloud) — USD60.00 /User/Month
- Play (Cloud) — USD60.00 /User/Month
- Full (Cloud) — USD70.00 /User/Month
- Classic (On-Premise) — USD40.00 /User/Month
- Omni (On-Premise) — USD50.00 /User/Month
- Play (On-Premise) — USD50.00 /User/Month
- Full (On-Premise) — USD60.00 /User/Month
uContact is a Call Center Software solution. Top features include:
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
uContact does not currently offer a free trial.
uContact provides Phone,Business Hours,Online (Ticket) support.
uContact is Cloud Hosted software.
uContact provides Help Guides,Blogs,Video Guides for training.
