xMatters Pricing, Features & Reviews

About

xMatters is a service reliability platform that enables DevOps, SREs and operations teams to automate workflows. It helps teams to ensure infrastructure, continuous working of applications and quick delivery of products. The software provides an adaptive approach to incident management and real-time performance analytics to improve efficiency. xMatters reduces operational problems by minimising manual tasks and drives collaboration and productivity across teams. It features adaptive incident management to automate resolution, protect customers from disruptions and learn from each event. The platform automatically schedules the on-call tasks, informs them of the right people and acts on detailed alerts. xMatters services help companies to give a quick response to customers through targeted and context-rich notifications. It removes the usage of multiple monitoring tools by alert correlation, filtering and suppression, enriched notifications and routing based on role or function. Users get quick insights into their processes and understand inefficiencies that boot collaboration and productivity.

Key Features

✓ Auto-Assign (Incidents)
✓ Real-time Dashboard
✓ Incident Prioritization
✓ Enriched Notifications
✓ Incident Reporting
✓ Ticket Management
✓ Safety Management
✓ Root-cause Diagnosis
✓ Disaster Recovery
✓ CAPA
✓ Audit Trail
✓ Task Management

Screenshots

Screenshot 1

Pricing

FREE

USD0

Up to 10 users
Unlimited Mobile Push & Email Notifications
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Unlimited Integrations
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Flow Designer
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6 Preset Roles
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On-Call Scheduling & Automated Escalations
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Mobile App
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Real-Time Response Dashboard
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Data Access Up To 90 Days
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Community Support
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Online Training
Up to 10 users
Unlimited Mobile Push & Email Notifications
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Unlimit

Get Started

STARTER

USD16/User/Month

Includes Free Plan features
plus
50 SMS & 10 Voice Notifications Per User/Mo
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Conference Call Alerting
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All Preset Roles
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Manual Alerting
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Alert Suppression
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Subscribe To Alerts
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Single Sign-On
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Data Sync
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Data Access Up To 365 Days
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8x5 Phone & 24x7 Online Support
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SLA: 99.9%
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Online Training
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Start Free Trial

BASE

USD39/User/Month

Includes Starter Plan features
plus
100 SMS & 20 Voice Notifications Per User/Mo
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Non-Prod Instance
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Unlimited Custom Roles
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Post Mortem Timeline Reporting
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Skill-Based Assignments
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Multilingual Messaging
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Team Health Reports
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Application Audit Reports
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Stakeholder Licenses Available
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24x7 Phone & Online Support
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Classroom Trai

Contact Sales

ADVANCED

USD59/User/Month

Includes Base Plan features
plus
Unlimited SMS & Voice Notifications Per User/Mo
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2 Non-Prod Instances
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Unlimited Data Access
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DevOps
MIM & Change Playbooks
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Customizable Playbooks
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Shared Operational Dashboards
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Fill Count For Response Teams
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Geo-Based Assignment
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Playbook Scheduler
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24x7 Phone & Online Support
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SLA: 99.95%
E

Contact Sales

User Reviews + Write a Review

JS

John S

★★★☆☆

"Curious about the new version"

What do you like best? Performs very well but we have an older version that isn’t fully integrated with ServiceNow. What do you dislike? Very difficult to configure and use for a regular user. What problems are you solving wit...

CE

Clara E

★★★☆☆

"No Complaints"

What do you like best? Xmatters was easy to set up and it's easy to use. What do you dislike? I dislike not having more alert tones, I'd love to be able to add my own. Recommendations to others considering the product: ...

GV

George V

★★★☆☆

"DId the job well"

What do you like best? The speed of the alerts was pretty nice. Also the support for multiple devices. What do you dislike? The interface on some devices could use improvements Recommendations to others considering the product...

BG

Ben G

★★★☆☆

"Incident notifications"

What do you like best? One place to get notifications out to managment and IT teams What do you dislike? We need more training and use cases. Feel like we are only using 5% of its capabilities. What problems are you solving with...

WM

Wesley M

★★★★☆

"A few quirks to work through but overall good"

What do you like best? Support is typically snappy in response to my tickets. What do you dislike? Techs that regurgitate my issue back to me with no input or suggestions. What problems are you solving with the product? What ben...

Read All 167 Reviews

Frequently Asked Questions

How much does xMatters cost? ▼

xMatters offers 4 pricing plan(s):

FREE — USD0.00
STARTER — USD16.00 /User/Month
BASE — USD39.00 /User/Month
ADVANCED — USD59.00 /User/Month

What is xMatters used for? ▼

xMatters is a Incident Management Software solution. Top features include:

Auto-Assign (Incidents)
Real-time Dashboard
Incident Prioritization
Enriched Notifications
Incident Reporting

Does xMatters offer a free trial? ▼

Yes, xMatters offers a 0-day free trial.

What support does xMatters provide? ▼

xMatters provides Phone,Business Hours,Online (Ticket) support.

Is xMatters cloud-based or on-premise? ▼

xMatters is Cloud Hosted software.

What training resources does xMatters offer? ▼

xMatters provides Help Guides,Blogs,Video Guides for training.