Zendesk Talk
By Zendesk Talk
Why Choose Zendesk Talk?
Omnichannel Integration – Combines phone support with email, chat, SMS, and social messages in one platform.
Built-In Ticketing – Calls automatically become tickets, so nothing gets lost and agents have full context.
Smart Call Routing – Routes calls to the right agent or team based on rules (skill, language, availability).
Cloud-Hosted Flexibility – No hardware needed; agents can take calls from anywhere with internet.
Benefits of Zendesk Talk
Better Customer Experience – Faster responses, callbacks, and consistent support across channels.
Higher Agent Productivity – Shared interface and automated ticket creation reduce repetitive tasks.
Actionable Insights – Real-time dashboards and reports help managers improve service performance.
Lower Support Costs – Intelligent routing and automation reduce workload and staffing pressure.
How to Use Zendesk Talk
Set Up & Activate – Enable Talk in your Zendesk plan and choose a phone number.
Configure Call Flows – Build IVR menus and rules for routing and greetings.
Assign Agents & Groups – Add support agents to call queues and define responsibilities.
Monitor & Optimize – Track metrics and adjust workflows or staffing for performance.
Features of Zendesk Talk
VoIP Calling & Call Logs – Make/receive calls inside Zendesk and record full conversation history.
Interactive Voice Response (IVR) – Automated menus help direct callers to the right team.
SMS Support – Send and receive text messages on the same support number.
Call Recording & Callbacks – Record calls for quality and offer customers callback instead of waiting on hold.
- ✓ Outbound Call Center
- ✓ Inbound Call Center
- ✓ Concurrency Support
- ✓ Queue Management (Calls)
- ✓ IVR Support
- ✓ Auto Call Recording
- ✓ Call Monitoring
- ✓ Live Chat
- ✓ Progressive Dialer
- ✓ Predictive Dialer
- Limit of 1 phone number
- Automatic ticket creation
- Call recording & voicemail transcription
- Limit of 1 phone number
- Automatic ticket creation
- Call recording & voicemail transcription
- Embedded softphone
- Caller ID & history
- Tickets with call data and agent assignment
- Embedded softphone
- Caller ID & history
- Tickets with call data and agent assignment
- Includes features of Lite plan
- plus
- Multiple phone numbers
- Warm transfer
- Text messaging
- Call us from Web Widget
- Includes features of Lite plan
- plus
- Multiple phone numbers
- Warm transfer
- Text messaging
- Call us from Web Widget
- Includes features of Team plan
- plus
- Business hours
- IVR phone trees
- Call monitoring & barging
- Call blocking
- Conference calling
- Call recording permissions
- Agent recording controls
- Request callback controls
- Reports & real-time dashboards
- Includes features of Team plan
- plus
- Business hours
- IVR phone trees
- Call monitoring & barging
- Call blocking
- Conference calling
- Call recording permissions
- Agent recording controls
- Request callback controls
- Reports & real-time dashboards
- Includes features of Professional plan
- plus
- Monthly diagnostics
- Talk Usage 99.95% SLA
- Failover on demand
- Call offering time limit
- Extended queue wait time
- Includes features of Professional plan
- plus
- Monthly diagnostics
- Talk Usage 99.95% SLA
- Failover on demand
- Call offering time limit
- Extended queue wait time
- Industry-leading ticketing system
- Messaging across web
- mobile and social
- voice
- and live chat support
- Help center - SINGLE
- AI-powered automated answers - UP TO 50
- Reporting and analytics - PREBUILT
- Data and file storage - STANDARD
- 1000+ apps and integrations PREBUILT
- Robust APIs - STANDARD RATE LIMIT
- Industry-leading ticketing system
- Messaging across web
- mobile and social
- Email Voice SMS and live chat support
- Help Center - Multiple
- AI-powered automated answers - UP TO 100
- Reporting and analytics - PREBUILT
- Data and File Storage - Intermediate
- 1000+ apps and integrations - PREBUILT & CUSTOM
- Robust APIs - ADVANCED RATE LIMIT
- Industry-leading ticketing system
- Messaging across web
- mobile and social
- voice
- SMS
- and live chat support
- Help center - MULTIPLE
- Reporting and analytics - PREBUILT/CUSTOM
- Data and File Storage - Intermediate
- 1000+ apps and integrations - PREBUILT & CUSTOM
- Robust Apis - Advanced Rate Limit
- AI-powered automated answers - UP TO 500
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Zendesk Talk offers 8 pricing plan(s):
- Lite — USD0.00
- Partner Edition — USD9.00 Annual subscription term (per agent per month)
- Team — USD19.00 Annual subscription term (per agent per month)
- Professional — USD49.00 Annual subscription term (per agent per month)
- Enterprise — USD89.00 Annual subscription term (per agent per month)
- Suite Team — USD49.00 per agent/month billed annually
- Suite Growth — USD79.00 per agent/month billed annually
- Suite Professional — USD99.00 per agent/month billed annually
Zendesk Talk is a Call Center Software solution. Top features include:
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
Yes, Zendesk Talk offers a 0-day free trial.
Zendesk Talk provides Phone,Email,Online (Ticket),Business Hours support.
Zendesk Talk is Cloud Hosted software.
Zendesk Talk provides Help Guides,Video Guides,Blogs for training.
