Zenduty
By Zenduty
Incident Management Software
Monthly,Yearly
About
Zenduty is built for the speed of DevOps and reduces downtime by 50-90%. It creates complex routing rules depending on the service, data, context and the time of the day. Noise and false alarms are suppressed. You can easily create on-call rotations and escalation policies for teams with overrides and vacation allocation to ensure that no alert gets unchecked. Zenduty's intelligent context allows you to zero in on the root cause in seconds. Zenduty can enable you to identify the best path to resolution with Autopilot AI. Advanced analytics and reporting provide insights into team, service and user performance. One of the best features of Zenduty’s is its incident prediction engine which allows you to plan your response in advance in case of major outages. You can integrate API for creating alerts from your application source. There are already over 100+ integrations and counting.
Key Features
- ✓ Auto-Assign (Incidents)
- ✓ Real-time Dashboard
- ✓ Incident Prioritization
- ✓ Enriched Notifications
- ✓ Incident Reporting
- ✓ Ticket Management
- ✓ Safety Management
- ✓ Root-cause Diagnosis
- ✓ Disaster Recovery
- ✓ CAPA
- ✓ Audit Trail
- ✓ Task Management
Screenshots
Screenshot 1
Pricing
Free
USD0
- SMS/Phone/Email/Slack/Teams/Push Notifications
- On call scheduling
- Android/iOS application
- 100+ out of the box integrations
- SMS/Phone/Email/Slack/Teams/Push Notifications
- On call scheduling
- Android/iOS application
- 100+ out of the box integrations
Starter
USD6/User/Month
- Includes features of Free plan
- plus
- Outgoing/two-way integrations with Jira
- Slack
- Zoom
- Freshdesk
- Statuspage and others
- Incident Responders
- Incident tagging
- Alert forwarding
- 48 hours support turnaround time
- Includes features of Free plan
- plus
- Outgoing/two-way integrations with Jira
- Slack
- Zoom
- Freshdesk
- Statuspage and others
- Incident Responders
- Incident tagging
- Alert forwarding
- 48 hours support turnaround time
Growth
USD16/User/Month
- Includes features of Starter plan
- plus
- Unlimited SMS/Phone call alerts
- API access
- Advanced alert routing rules
- Incident Command System
- Automated playbooks - Task templates
- Service maintenance windows
- Incident comms
- Single Sign On
- Advanced alert suppression
- Custom incident messages
- Shift overrides(beta)
- 24 hours support turnaround time
- Includes features of Starter plan
- plus
- Unlimited SMS/Phone call alerts
- API access
- Advanced alert routing rules
- Incident Command System
- Automated playbooks - Task
Enterprise
USD25/User/Month
- Includes features of Growth plan
- plus
- Priority Live Support
- Dedicated account manager
- 24 hours support turnaround time
- Incident Postmortems
- Incident SLAs
- Custom Incident Priorities
- Stakeholder Communications
- Developer Support
- Unlimited users
- Stakeholder communication templates
- Postmortem templates
- Alert correlation engine (*Coming soon)
- Incident forecasting (*Coming soon)
- Workflow automation (*Coming soon)
- Includes features of Growth plan
- plus
- Priority Live Support
- Dedicated account manager
- 24
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Frequently Asked Questions
How much does Zenduty cost?
▼
Zenduty offers 4 pricing plan(s):
- Free — USD0.00
- Starter — USD6.00 /User/Month
- Growth — USD16.00 /User/Month
- Enterprise — USD25.00 /User/Month
What is Zenduty used for?
▼
Zenduty is a Incident Management Software solution. Top features include:
- Auto-Assign (Incidents)
- Real-time Dashboard
- Incident Prioritization
- Enriched Notifications
- Incident Reporting
Does Zenduty offer a free trial?
▼
Yes, Zenduty offers a 0-day free trial.
What support does Zenduty provide?
▼
Zenduty provides Phone,Online (Ticket) support.
Is Zenduty cloud-based or on-premise?
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Zenduty is Cloud Hosted software.
What training resources does Zenduty offer?
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Zenduty provides Help Guides,Blogs,Video Guides for training.
