ZIWO

By ZIWO

★ 4.6 · 8 reviews Call Center Software Onetime(Perpetual License)

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About

ZIWO is a comprehensive call centre management software that provides companies with a straightforward solution to communicate with their clients and customers via Phone, WhatsApp and SMS from a single platform. The software comes loaded with an advanced call masking tool that enables users to connect their customers with external partners without revealing anybody’s contact details or other private information as well. Users can also leverage ZWIO to monitor calls from customers and get real-time business related feedback in an efficient manner. Call tracking also helps marketing and sales teams to measure the success rate of individual campaigns and optimise future initiatives accordingly. Moreover, remote agents also get to connect with customers via call routing facilities, besides utilising other standard features like call tracking and recording as well. Ultimately, businesses can also depend on the same to increase ROI and optimise agent wise productivity levels with an automated outbound campaign feature made available to them.

Key Features

✓ Outbound Call Center
✓ Inbound Call Center
✓ Concurrency Support
✓ Queue Management (Calls)
✓ IVR Support
✓ Auto Call Recording
✓ Call Monitoring
✓ Live Chat
✓ Progressive Dialer
✓ Predictive Dialer

Pricing

ZIWO

USD109/User/Month

Manage calls
Collaborate
Business benefits
Dashboard / Management
Integrations and API
Sending SMS & Whatsapp (coming soon)
Agent Mobile App (coming soon)
Emotion analysis (coming soon)
Selfcare Manual (coming soon)
Customer Support
Manage calls
Collaborate
Business benefits
Dashboard / Management
Integrations and API
Sending SMS & Whatsapp (coming soon)
Agent Mobile App (coming soon)
Emotion analysis (coming soon)
Selfcare Manual (coming soon)
Customer Support

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User Reviews + Write a Review

Akshay B

★★★★☆

"ZIWO"

What do you like best? User friendly and very fun too use and makes life eaiser What do you dislike? there is a delay on the travel time of the sound by 2-3 secs. What problems are you solving with the product? What benefits h...

User in Insurance

★★★★☆

"Ziwo is convenient to use."

What do you like best? I like best to Ziwo is its functionality. What do you dislike? The call get dropped every 30 minutes you are online. What problems are you solving with the product? What benefits have yo...

Ethar E

★★★★★

"FeedBack"

What do you like best? i like the fact that , it makes the calls feel so live like it's through networking directly & not through an app, i like the fact that it hold into the calls if any IT issues showed up , I like the sound quality ...

Rebecca R

★★★★★

"Brilliant product, fantastic service,"

What do you like best? 1) Brilliant service, easy to use, great customer service team on board also to help you. Highly recommend!!! 2) Easy to use - good interface, clear buttons and icons 3) All calls are recorded and easy to find ...

Nathan P

★★★★★

"Excellent service"

What do you like best? It is incredibly easy to use and to modify to best fit what you need from it. What do you dislike? There were a couple of things I disliked when we first started using it but those have all been ironed out over ti...

Read All 8 Reviews

Frequently Asked Questions

How much does ZIWO cost? ▼

ZIWO offers 1 pricing plan(s):

ZIWO — USD109.00 /User/Month

What is ZIWO used for? ▼

ZIWO is a Call Center Software solution. Top features include:

Outbound Call Center
Inbound Call Center
Concurrency Support
Queue Management (Calls)
IVR Support

Does ZIWO offer a free trial? ▼

Yes, ZIWO offers a 0-day free trial.

What support does ZIWO provide? ▼

ZIWO provides Phone,Online (Ticket) support.

Is ZIWO cloud-based or on-premise? ▼

ZIWO is Cloud Hosted software.

What training resources does ZIWO offer? ▼

ZIWO provides Help Guides,Blogs,Video Guides for training.

Company ZIWO

HQ Dubai, Dubai United Arab Emirates

Starting price USD109 /User/Month

Deployment Cloud Hosted

Languages English

Free Trial 0 Days