Zonka Feedback Pricing, Features & Reviews

About

Zonka is a solution designed to collect both customer and employee feedback. With Zonka, you can ask for feedback in a variety of ways, including sending online survey links via email or SMS, embedding surveys on your website, or sending surveys via an API. You can also ask for feedback on a range of devices, such as iPhones and iPads, as well as Android phones and tablets, and you can even set Zonka surveys up on kiosk or in-store devices. Zonka helps you understand your customer satisfaction levels by enabling you to run transactional and relationship NPS surveys. Once your customers have filled these surveys out, you can access your NPS score on your dashboard immediately, as well as view more detailed information in Zonka’s NPS reports. You can also send out and customize customer satisfaction score (CSAT) surveys, and measure your Customer Effort Score (CES).

Key Features

✓ Web Widget Survey
✓ Web Pop-up Survey
✓ SMS Surveys
✓ Email Surveys
✓ Survey Builder
✓ Employee NPS
✓ Customer NPS
✓ Offline Survey
✓ Pulse Surveys
✓ Anonymous Feedback
✓ Text Analytics
✓ Third-party Integration
✓ Reporting (Analytics)
✓ Polls (Voting)
✓ Email Marketing
✓ Feedback Management
✓ Sentiment Analysis
✓ Predictive Analysis
✓ Multi-language Support
✓ Skip Logic
✓ Support Audio / Images / Video
✓ Site Intercept Survey
✓ Question Library
✓ Question Branching
✓ Mobile Survey
✓ Kiosk Survey
✓ Data Analysis Tools
✓ Custom Survey URLs

Screenshots

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Pricing

Essential

USD29/Month

Offline and Kiosk Survey : 1 Device Licenses Add Devices : 0 (based upon the devices
the pricing varies)
Add Devices : 0 (based upon the devices
the pricing varies)
1
000 Online Responses
1
000 Email Sends
0 SMS Credits
Offline: Tablets & Kiosks
Online: Link
QR Code
Email & SMS
Website: Web Embed & Web Pop Up
1 User
Fully Customize Surveys - Questions
Brand
Logo
Colors
Survey Logic
White-Labelling : Add Brand Logo to Surveys
4 Pre-built Reports
Response Inbox
Snapshot Overview
Response

Contact Sales

Professional

USD99/Month

Offline and Kiosk Survey : 4 Devices Licenses Add Devices : 0 (based upon the devices
the pricing varies)
Add Devices : 0 (based upon the devices
the pricing varies)
Unlimited Online Responses
10
000 Email Sends
500 SMS Credits
Offline: Tablets & Kiosks
Online: Link
QR Code
Email & SMS
Website: Web Embed & Web Pop Up
2 Users
Fully Customize Surveys - Questions
Brand
Logo
Colors
Survey Logic
Multilingual Surveys
White-Labelling : Add Brand Logo to Surveys
Remove 'Powered by Zonka Feedback

Start Free Trial

Growth

USD199/Month

Offline and Kiosk Survey : 10 Devices Licenses Add Devices : 0 (based upon the devices
the pricing varies)
Add Devices : 0 (based upon the devices
the pricing varies)
Unlimited Online Responses
50
000 Email Sends
2
500 SMS Credits
Offline: Tablets & Kiosks
Online: Link
QR Code
Email & SMS
Website: Web Embed & Web Pop Up
5 Users
User Roles & Permissions
Fully Customize Surveys - Questions
Brand
Logo
Colors
Survey Logic
Multilingual Surveys
White-Labelling : Add Brand Logo to Surveys
Remov

Contact Sales

Enterprise

USD499/Month

Offline and Kiosk Survey : 30 Devices Licenses Add Devices : 0 (based upon the devices
the pricing varies)
Add Devices : 0 (based upon the devices
the pricing varies)
Unlimited Online Responses
150
000 Email Sends
4
000 SMS Credits
Offline: Tablets & Kiosks
Online: Link
QR Code
Email & SMS
Website: Web Embed & Web Pop Up
10 Users
User Roles & Permissions
Fully Customize Surveys - Questions
Brand
Logo
Colors
Survey Logic
Multilingual Surveys
White-Labelling : Add Brand Logo to Surveys
Rem

Contact Sales

User Reviews + Write a Review

SK

Sandeep K

★★★★☆

"Zonka on premise platform is excellent for digital customer feedback"

DK

David Kocsis

★★★★☆

Great Survey tool with potential :)

If you are looking for a survey tool Zonka is really great. The support team is always responsive. There are some small bugs in it but the best part is the "offline survey". If you need to take an offline survey at your venues or events Zonka is one of the ...

AI

Administrator in Hospital & Health Care

★★★★★

"Great experience with Zonka - has been an integral part of our internal quality monitoring system"

What do you like best? The ability to customise the questionnaire, that too on my own. What do you dislike? All fine, a small input - 1) the ability /option to skip sections would be good. In our case, for example, every patient does not...

NM

Nithin M

★★★★★

"Zonka..! The One stop Solution for Feedbacks mechanism"

What do you like best? The ease of creating feedback forms with various formats. Also, the extensive reporting that is available helps us to do a better analysis. What do you dislike? Not all the feedback comments can be downloaded in t...

★★★★★

"Great survery platform to generate a wealth of data"

What do you like best? Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. What do you dislike? There isn't really much to dislike. Sorting t...

Read All 23 Reviews

Frequently Asked Questions

How much does Zonka Feedback cost? ▼

Zonka Feedback offers 4 pricing plan(s):

Essential — USD29.00 /Month
Professional — USD99.00 /Month
Growth — USD199.00 /Month
Enterprise — USD499.00 /Month

What is Zonka Feedback used for? ▼

Zonka Feedback is a NPS Software solution. Top features include:

Web Widget Survey
Web Pop-up Survey
SMS Surveys
Email Surveys
Survey Builder

Does Zonka Feedback offer a free trial? ▼

Yes, Zonka Feedback offers a 0-day free trial.

What support does Zonka Feedback provide? ▼

Zonka Feedback provides Online (Ticket),Business Hours support.

Is Zonka Feedback cloud-based or on-premise? ▼

Zonka Feedback is Cloud Hosted software.

What training resources does Zonka Feedback offer? ▼

Zonka Feedback provides Help Guides,Video Guides,Blogs for training.