About
SmileBack is a customer satisfaction platform that is simple to use, but provides deep insights. It has real-time analytics and dashboards to monitor and gather customer sentiment data. It also has the ability to segment, filter, and use tags to gather insights from data to better understand a business. Additionally, it can get instant reviews and critical comments by triggering surveys at the close of every service ticket. Finally, it can create custom reports with ease to present scores and comments to clients or colleagues.
Key Features
- ✓ Web Widget Survey
- ✓ Web Pop-up Survey
- ✓ SMS Surveys
- ✓ Email Surveys
- ✓ Survey Builder
- ✓ Employee NPS
- ✓ Customer NPS
- ✓ Offline Survey
- ✓ Pulse Surveys
- ✓ Anonymous Feedback
- ✓ Text Analytics
- ✓ Third-party Integration
- ✓ Reporting (Analytics)
- ✓ Polls (Voting)
- ✓ Email Marketing
- ✓ Feedback Management
- ✓ Sentiment Analysis
- ✓ Predictive Analysis
- ✓ Multi-language Support
- ✓ Skip Logic
- ✓ Support Audio / Images / Video
- ✓ Site Intercept Survey
- ✓ Question Library
- ✓ Question Branching
- ✓ Mobile Survey
- ✓ Kiosk Survey
- ✓ Data Analysis Tools
- ✓ Custom Survey URLs
Pricing
Starter
USD99/Month
- 1-5 agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workflows
- Realtime Dashboards
- Data Filtering and Segmentation
- 1-5 agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workflows
Growth
USD139/Month
- 6-10 agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workflows
- Realtime Dashboards
- Data Filtering and Segmentation
- 6-10 agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workflow
Pro
USD179/Month
- 11-15 agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workflows
- Realtime Dashboards
- Data Filtering and Segmentation
- 11-15 agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workfl
Pro +
USD219/Month
- 16-20 agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workflows
- Realtime Dashboards
- Data Filtering and Segmentation
- 16-20 agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workfl
Enterprise
USD259/Month
- 21+ agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workflows
- Realtime Dashboards
- Data Filtering and Segmentation
- 21+ agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workflows
User Reviews
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Frequently Asked Questions
How much does SmileBack cost?
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SmileBack offers 5 pricing plan(s):
- Starter — USD99.00 /Month
- Growth — USD139.00 /Month
- Pro — USD179.00 /Month
- Pro + — USD219.00 /Month
- Enterprise — USD259.00 /Month
What is SmileBack used for?
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SmileBack is a NPS Software solution. Top features include:
- Web Widget Survey
- Web Pop-up Survey
- SMS Surveys
- Email Surveys
- Survey Builder
Does SmileBack offer a free trial?
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Yes, SmileBack offers a 0-day free trial.
What support does SmileBack provide?
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SmileBack provides Online (Ticket) support.
Is SmileBack cloud-based or on-premise?
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SmileBack is Cloud Hosted software.
What training resources does SmileBack offer?
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SmileBack provides Help Guides,Blogs,Video Guides for training.
