Customer Experience Management Software

Best Alternatives to Freshdesk in 2026

50 top-rated alternatives ranked by similarity score, user rating & price — updated monthly

Showing 50 alternatives to Freshdesk · Ranked by match score

1
Sogolytics

Sogolytics

Elevate your business with the most comprehensive online survey tool and experience management platform.

Yearly,Monthly Free trial Survey/ User Feedback Software
Match 94%
2
Freshservice

Freshservice

By Freshservice

Yearly,Monthly Free trial IT Service Management (ITSM) Software
4.6 rating · 847 reviews
Match 87%
3
Zendesk Support

Zendesk Support

By Zendesk Support

Yearly,Monthly Free trial Help Desk Software
4.3 rating · 657 reviews
Match 82%
4
HubSpot Service Hub

HubSpot Service Hub

By HubSpot

Yearly,Monthly,Onetime(Perpetual License) Free trial Shopping Cart Software For Mac
Match 75%
5
Qualtrics Core XM

Qualtrics Core XM

By Qualtrics Core XM

Onetime(Perpetual License) Survey/ User Feedback Software
4.3 rating · 257 reviews
Match 68%
6
Medallia

Medallia

Software BY Medallia Inc

Monthly Free trial Document Creation Software
Match 58%
7
Salesforce

Salesforce

Win more deals with the world’s #1 CRM Platform

Onetime(Perpetual License) Free trial CRM Software
5.0 rating · 5 reviews
Match 58%
8
Intercom

Intercom

Best Email Marketing Software

Yearly,Monthly Free trial Website Builder Software For Mac
Match 52%
9
BirdEye

BirdEye

Grow your business with AI

Onetime(Perpetual License) Free trial Brand Ambassador Software
4.8 rating · 615 reviews
Match 50%
10
Zoho Desk

Zoho Desk

Top Rated Customer Service Help Desk Software

Yearly,Monthly,Onetime(Perpetual License) Free trial Help Desk Software
4.4 rating · 1667 reviews
Match 50%
11
Gainsight CS

Gainsight CS

By Gainsight CS

Onetime(Perpetual License) Customer Success Software
Match 50%
12
Podium

Podium

By Podium

Onetime(Perpetual License) Reputation Management Software
4.6 rating · 490 reviews
Match 50%
13
Acoustic Tealeaf

Acoustic Tealeaf

Give the experience customers need and expect

Yearly,Monthly,Transaction Customer Experience Management Software
Match 50%
14
Zoho CRM Tools

Zoho CRM Tools

SFA Software BY Zoho Corporation Pvt. Ltd

Yearly,Monthly,Onetime(Perpetual License) Free trial Chatbots Software
Match 50%
15
Survicate

Survicate

By Survicate

Yearly,Monthly Free trial Survey/ User Feedback Software
4.6 rating · 99 reviews
Match 50%
16
Help Scout

Help Scout

By Help Scout

Yearly,Monthly Free trial Help Desk Software
4.3 rating · 235 reviews
Match 50%
17
LiveAgent

LiveAgent

By LiveAgent

Onetime(Perpetual License) Free trial Help Desk Software
4.6 rating · 816 reviews
Match 50%
18
Intercom

Intercom

The best AI Agent and AI-first Customer Service Platform

Onetime(Perpetual License) Live Chat Software
4.4 rating · 637 reviews
Match 50%
19
Tidio

Tidio

By Tidio

Yearly,Monthly,Onetime(Perpetual License) Free trial Help Desk Software
Match 50%
20
Sprinklr

Sprinklr

By Sprinklr

Onetime(Perpetual License) Free trial Social Media Management Software
4.4 rating · 291 reviews
Match 50%
21
Salesforce Service Cloud

Salesforce Service Cloud

By Salesforce Service Cloud

Onetime(Perpetual License) Free trial Help Desk Software
4.7 rating · 20 reviews
Match 50%
22
Freshworks CS Suite

Freshworks CS Suite

Same easy software. New AI superpowers.

Yearly Customer Support Software
Match 50%
23
AskNicely

AskNicely

Customer feedback without the hassle.

Yearly,Monthly Customer Feedback Software
Match 50%
24
LiveChat

LiveChat

By LiveChat

Yearly,Monthly Free trial Live Chat Software
4.5 rating · 673 reviews
Match 50%
25
Nextiva

Nextiva

Build Amazing Customer Experiences

Yearly,Monthly Customer Experience Management Software
4.6 rating · 964 reviews
Match 50%
26
Front

Front

By Front

Onetime(Perpetual License) Help Desk Software
4.8 rating · 453 reviews
Match 50%
27
ManageEngine Analytics Plus

ManageEngine Analytics Plus

By ManageEngine Analytics Plus

Onetime(Perpetual License) Free trial Business Intelligence Software
Match 50%
28
nTireCRM

nTireCRM

Customer Relationship and Lead Management System helps enterprise across diversified verticals.

Transaction Dashboard Software
4.3 rating · 2 reviews
Match 50%
29
Convergehub CRM

Convergehub CRM

Customer Lifecycle Management CRM with Sales, Marketing, Service and Billing to grow your business

Yearly,Monthly Free trial Dashboard Software
Match 50%
30
FoS365 - Food Ordering Apps

FoS365 - Food Ordering Apps

FOS365 - Online Food Ordering Solutions

Yearly,Monthly,Onetime(Perpetual License) Free trial Auto Dialer Software For PC
Match 50%
31
iFlow CKYC

iFlow CKYC

CERSAI Central KYC Registry Integration Application

Yearly,Onetime(Perpetual License) Digital Asset Management Software
Match 50%
32
MioSalon

MioSalon

By MioSalon

Monthly,Yearly Free trial Spa And Salon Management Software
Match 50%
33
piHappiness

piHappiness

Customer Feedback App

Yearly,Monthly Free trial Document Management Software For Mac
Match 50%
34
WhatsUpp

WhatsUpp

Transform your business

Monthly,Onetime(Perpetual License) Project Management Software With Salesforce Integration
Match 50%
35
Headway APP

Headway APP

Headway − Changelog for your web-app

Yearly,Monthly Headless CMS Software
Match 50%
36
CloudCherry

CloudCherry

Best Customer Experience Management Software

Monthly Free trial Document Creation Software
Match 50%
37
Zoho CRM Tools

Zoho CRM Tools

Best Lead Management Solution

Yearly,Monthly,Onetime(Perpetual License),transaction Free trial Chatbots Software
Match 50%
38
CereKart

CereKart

On Demand Delivery App

Monthly,Onetime(Perpetual License) Free trial Digital Asset Management Software
Match 50%
39
Survaider

Survaider

Software BY Survaider

Monthly Free trial Document Creation Software
Match 50%
40
Vtiger CRM

Vtiger CRM

Software BY Vtiger

Monthly Dashboard Software
Match 50%
41
Qwaiting

Qwaiting

We Simplify your Queue

Yearly,Monthly Free trial CEM Software
5.0 rating · 1 reviews
Match 50%
42
RingCentral Engage Digital

RingCentral Engage Digital

By RingCentral Engage Digital

Onetime(Perpetual License) Live Chat Software
Match 50%
43
Morph.ai

Morph.ai

By Morph.ai

Onetime(Perpetual License) Bot Platforms Software
Match 50%
44
EspoCRM

EspoCRM

By EspoCRM

Onetime(Perpetual License) Free trial CRM Software
4.9 rating · 18 reviews
Match 50%
45
eWay-CRM

eWay-CRM

By eWay-CRM

Yearly,Monthly Free trial CRM Software
Match 50%
46
Interface 365

Interface 365

By Interface 365

Onetime(Perpetual License) Free trial CRM Software
Match 50%
47
TeamSpoor

TeamSpoor

By TeamSpoor

Onetime(Perpetual License) Free trial Field Service Management Software
Match 50%
48
Sprout Social

Sprout Social

By Sprout Social

Yearly,Monthly Free trial Social Media Management Software
4.2 rating · 396 reviews
Match 50%
49
Freshdesk Customer Success

Freshdesk Customer Success

By Freshdesk Customer Success

Yearly,Monthly Customer Success Software
Match 50%
50
PureVPN

PureVPN

By PureVPN

Onetime(Perpetual License) VPN Service & Software
5.0 rating · 5 reviews
Match 50%

Rankings updated July 2026 · Based on feature overlap, user ratings & pricing

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